Archive something and restore it

Archive a property, lease, or tenant to hide it from your lists while keeping everything. This is the right choice for records you no longer manage day to day but need to keep, like a property you sold or a tenant who moved out.

Archive or delete, which one

• Archive keeps the record and its full history. It is hidden from your lists and you can restore it anytime. There is no countdown.
• Delete removes the record for good after a 24 hour recovery window. Use it for things you really do not need.
• Anything with payments, charges, deposits, or payouts cannot be deleted, so your records and taxes stay complete. Archive it instead.

Before you start

• You need to be an account owner, an admin, or a property manager.
• A property manager assigned to specific properties can archive a property or lease on those properties only. A tenant can be archived by an owner or admin.
• Archiving is reversible. Nothing is removed.

Archive something

1. Open the property, lease, or tenant you want to tidy away.
2. Select Delete. The confirmation opens.
3. Select Archive instead. No typing is needed.

What happens next

• The item disappears from its normal list, for example Properties.
• Automatic rent collection (pre-authorized debit and autopay) on an affected lease stops right away.
• The record and its history are kept in full.

Restore something

1. Open Account details from the menu.
2. Find the Archived items list.
3. Select Restore next to the item to bring it back to its normal list.

Troubleshooting

• I cannot find an archived item. Look under Archived items on the Account details page, not in the normal list. Archived items are hidden on purpose.
• Autopay stopped after I restored a lease. Restoring brings the lease back, but a tenant who was on autopay needs to set it up again.
• I want it gone for good, not archived. Use Delete instead. Note that items with financial history cannot be deleted, only archived.