For property managers
Handle a maintenance request
Sort, comment on, and close out the maintenance requests your tenants send.
Before you start
- You need to be a property manager, account owner, or admin.
Steps
- Select Maintenance from the menu to see incoming requests.
- Open a request to read the details and any photo.
- Comment to talk with the tenant. They see your replies on their copy of the request.
- Update the status as the work moves toward done.
What happens next
- The tenant is notified of your comments and status changes, and can reply.
- Closing the request keeps a record on the property and tenant history.
Troubleshooting
- The tenant cannot see your reply. Check that the comment saved on the request. Only requests linked to their lease appear in their portal.
- The request is on the wrong unit. Requests are tied to the tenant's lease and unit. If it looks misfiled, check that the tenant is on the correct lease.
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