The main journeys in plain language, so you can see who does what before you start. No jargon.
A prospect opens your application link and submits, no account needed.
Submit application
Upload ID / income proof
Application created
Approve or decline, then turn an approved applicant into a tenant with a portal invite.
Decide application
Notify applicant of decision
Convert to tenant
Link the tenant and unit with the rent, deposit, and term.
Create lease
Lease created
One guided flow. Take the deposit and first rent, do the walkthrough, and invite the tenant.
Run move-in wizard
Deposit follows province rules
Create the signed condition report
Tenant signs inspection report
The tenant pays by card from their portal and gets an instant receipt.
Pay charge
Card payment is processed securely
Payment recorded
The tenant authorizes pre-authorized debit so rent collects itself each month.
Needs a paid plan
Set up pre-authorized debit
Bank pre-authorized debit is set up
Authorize the bank debit
Tenant confirms the bank debit
Payment recorded
Create the pre-authorized debit form
Save and e-sign the form
Send a renewal before the term ends. The tenant accepts in the portal or by reply.
Create renewal offer
Rent increase within province limits
We email or text the offer
Accept or decline
Allowed lease change
Tenant replies YES or NO
Read the tenant's reply
Apply the reply
Renewal offer accepted
When a teammate records money it waits for an owner to approve before it affects your books.
Waits for owner approval
Post expense / log manual payment / add a charge
Held for approval
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