Manage messaging consent, unsubscribe, and delivery status

How Wealtharu keeps your email and text messages CASL-compliant, lets recipients opt out in one click, and shows you whether each message actually went out.

Before you start

• You need to be a property manager, account owner, or admin.
• This applies to commercial messages (newsletters, promotions, bulk announcements). Routine account and tenancy notices (receipts, rent due, maintenance updates) are transactional and are not consent-gated, but they are still tracked.

Consent and unsubscribe (CASL)

• Every commercial email and text identifies your business and gives a way to opt out, as Canadian anti-spam law (CASL) requires.
• Email has one-click unsubscribe. Each commercial email carries a standards-based List-Unsubscribe header, so Gmail and Outlook show a built-in unsubscribe button, plus a footer link. Clicking either opts that address out right away. No login is needed.
• Text has STOP. A recipient can reply STOP to opt out of texts.
• When someone opts out, their consent is recorded as withdrawn and Wealtharu will refuse to send them further commercial messages on that channel. You can see the consent ledger on the Consent page.
• Opting out is safe to repeat. Clicking the link twice just confirms again, it never errors.

Delivery status

• Wealtharu records a status for every email and text it sends, so you can tell what actually happened instead of guessing.
• Statuses are queued, sent, delivered, failed, bounced, or suppressed (held back in a non-production or test environment).
• A failed or bounced message is shown with a reason, not hidden. Use this to spot a bad address or a delivery problem during a dunning or rent-reminder run.
• Recipient addresses are stored privately. Delivery records never expose a raw email or phone number.

Language (EN/FR)

• Message templates and the unsubscribe and sender footer are available in English and French and follow the recipient's language. English is used when a French wording is not available yet.
• The French wording is a first draft pending a native-speaker review, so the language switcher stays off until that review is done.

Troubleshooting

• A recipient says they still get messages after unsubscribing. Check the Consent page. A withdrawn record blocks commercial sends. Transactional notices (a receipt, a rent-due notice) are not blocked by an unsubscribe, that is by design.
• My message shows failed. Open the delivery record for the reason. A bad address or a provider error are the common causes. Fix the address and resend.
• I want to opt someone back in. Record consent again on the Consent page with the recipient's permission.