Attach documents to your rental application

After you send your application, the landlord usually needs a few documents from you. You can attach them right away, from the same page, with no account.

One-line goal

Get your ID, proof of income, and references attached to your application.

Before you start

• Have the files on the device you applied from. A photo taken with your phone is fine.
• Each file must be a PDF or a photo, up to 15 MB.
• You do not need an account. The attach step is part of the page you land on after you send the application.

Steps

1. Send your application first. The attach step appears under "Application received" once your application has gone through.
2. Choose what you are adding. Tap Add Government ID, Add Proof of income, Add Reference, or Add Other. The label you pick is what the landlord sees next to the file, so pick the closest one.
3. Pick the file or take a photo. Your phone offers its camera and its files. Either works.
4. Wait for the checkmark. The button says "Uploading…" while the file goes up, then the file name appears in a list with a checkmark. That means the landlord has it.
5. Repeat for each document. Add a government ID for every adult who applied, plus proof of income and any references.

What happens next

• The landlord sees your files on your application, labelled with the type you chose.
• You can keep attaching files while the application is still open. Once a decision is made, the attach step closes.
• To check where your application stands, use the status link on the same page. See What happens after you apply.

Troubleshooting

• "We could not attach that file. Use a PDF or photo under 15 MB, then try again." The file is either too big or not a type we accept. Photos taken on a recent phone are sometimes over 15 MB, so try a smaller version or a screenshot of the document.
• "We could not attach that file. Check your connection, then try again." The upload did not finish. Tap Try again under the message. It reuses the file you already picked, so you do not have to find it a second time. If you are on a weak signal, moving to Wi-Fi usually fixes it.
• The file is not in the list. If a file is not showing with a checkmark, it did not attach and the landlord does not have it. Add it again.
• I closed the page before attaching. Open your status link and contact the landlord. They can send you a fresh link or take the documents another way.
• I do not want to send an ID. That is your call. Ask the landlord what they need and why. Wealtharu is the tool the landlord uses, it does not decide what they ask for.