Send and receive messages with contacts

Messages keeps every conversation with a tenant, vendor, or applicant in one place, so the whole history lives in Wealtharu instead of your personal phone and inbox. You send by email, by text, or both, and replies come back into the same thread. This is for tenancy matters, not marketing.

Messages appears in the menu only when your account has it turned on. If you do not see it, ask your account owner to enable it.

Open your messages

Go to Messages in the menu. You see a list of conversations, newest first, each showing the contact name, a preview of the last message, and an unread count when someone has replied. Select a conversation to read the full thread and reply at the bottom.

Start a new message

1. On the Messages page, choose New message.
2. Pick who to message. You can switch how you find them: - By tenant. Each tenant shows their most recent lease so you pick the right person. - By property. Choose a property to see its current tenants, with an Older tenants list (with the dates of each past tenancy) for anyone who has moved out. - Vendors. Anyone in your vendor directory. - Applicants. People who applied for a unit.
3. Choose how to send: Email, Text message, or both. A channel is offered only when that contact has an email or phone number on file.
4. Write your message. Use a Quick fill template (rent reminder, maintenance visit, inspection notice, welcome, payment received) as a starting point, or type your own. Templates fill in the contact's first name for you.
5. Choose Send message. You land in the conversation with your message saved at the top.

How replies come back

The contact does not message you personally. They reply to Wealtharu, and Wealtharu files the reply in the right conversation:

• Text replies come back automatically when text messaging is set up for your account.
• Email replies come back when email replies are set up for your account.

When a reply arrives, Wealtharu notifies you (by email, text, or in the app, following your notification settings) with a link straight to that conversation, and the conversation shows an unread badge until you open it.

Good to know

• Messages here are tenancy communications, not marketing, so they do not carry a marketing unsubscribe footer. Texts still honour STOP. For marketing consent and unsubscribe, see Manage messaging consent, unsubscribe, and delivery status.
• A tenant conversation stays in one thread even after a lease renews, because it follows the person.
• Your full message history is included in your data export, and a contact's conversation is removed when you delete that contact.

Set up the reply channels

Sending works as soon as Messages is on. To receive replies in the thread, an account owner sets up the inbound channels (a Twilio number for text, and an inbound email route for email). The steps live in the team setup runbook.