For property managers
Notify everyone at a property
Some things affect everyone in a building at once. The water is going off Tuesday morning, the elevator is out, the fire inspection is Thursday, the parking rules are changing. Notify residents sends one notice to every current resident of a property, individually.
Open the property and choose Notify residents at the top of the page. It appears only when messaging is switched on for your account, and only on properties you rent out.
See who it reaches before you send
The first thing the screen shows you is the list of people who will get it, by name and unit. This is deliberate. A count on its own can hide a problem, so you get the names.
Two things are called out for you:
- No email or phone. There is no way to reach that resident at all. Add a contact detail on their tenant record first.
- Not on the channels you picked. They can be reached, just not the way you have chosen. If you send by text only, anyone without a phone number on file will be flagged here.
Everyone with a current tenancy is included once, even if they rent two units in the building. A tenant who has moved out is never included.
Say what the notice is about
Pick one of the categories, then write the notice. The category sets the subject line for you, and the screen shows you the exact subject before you send.
You do not write the subject yourself. That keeps every notice recognisable to a resident scanning a crowded inbox on their phone, and it keeps the wording consistent across your properties.
What this is, and is not, for
The categories cover building operations only. That is on purpose.
A notice about the building someone lives in is treated differently in Canadian anti-spam law from a marketing message. Because everything sent here is about the recipient's own tenancy, it goes to every resident without needing marketing consent on file.
Anything promotional is a different thing and does not belong here. A referral offer, a newsletter, or anything you are selling goes through bulk messaging instead, which asks for consent first.
After you send
You are told exactly what went out, split by email and text, including anyone who was skipped or whose message failed. If some of it did not go, the screen says so rather than reporting a clean send.
Each notice is saved to that resident's own message history, so you can show later exactly what was sent and when. Residents can see it in their own messages and reply to it, and their reply reaches your inbox like any other message.
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