For tenants
The problem came back after your request was closed
Your request was marked completed or closed, and the problem is back. Or it was never really fixed. You can reopen the same request instead of starting a new one, which keeps your original report, your photos and the whole conversation together.
Reopen your request
- Open your request from your home page.
- Choose Reopen request. It only appears once a request has been completed or closed.
- Pick a reason if one fits, and add a note about what is happening. Both are optional.
- Confirm.
Your request goes back to In progress and your property manager is told right away. You do not need to send a separate message as well, though you still can.
What your manager sees
They see the request back in their active work with your reason and note, and their status history records that you were the one who reopened it. Nothing you or they did before is erased.
If the button is not there
You can only reopen a request that has been completed or closed. While it is still open, your manager already has it, so use Messages on the request to add anything new.
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